LexisNexis is constantly trying to improve your experience of our products and services. This site aims to:
- Let you know what projects are under way to improve customer experience - and what benefits you will see.
- Show you what we have done to improve customer experience as a direct result of your feedback.
- Signpost how you can provide feedback on any aspect of your relationship with us.
How we are asking you about your needs
We use Net Promoter Score as our survey methodology. It is a brief survey that enables us to
build a picture of whether we are doing things that will drive customers to recommend
LexisNexis. By keeping it simple, we can quickly gauge your feedback twice a year and
make sure we are continually improving our service.
In addition to this, customer feedback is captured through (online) surveys, focus groups,
customer advisory groups, industry associations and, of course, your everyday comments to
our Account Managers and Service teams.
The most important issues for you
The survey confirmed that information around content and usability of the LexisNexis online
research solutions are your most important issues. This was reassuring because we focussed a lot of effort on improving these key areas.
Content
LexisNexis is constantly licensing and adding new content to our products and solutions.
To stay informed on new additions, you can subscribe to our bimonthly Newsletter:
Please click here to subscribe to our newsletter. Several times per year we publish a special edition on newly added content. Please here to view our latest newsletter.
LexisNexis also has an searchable online directory of online sources:
Please click here to enter the online directory
Recently we have added the following content from Belgium:
1. Lex Mundi
2. ANSAMed
Usability
Demo’s, tutorials and quick cards
To learn more about the features and functionalities of our products and solutions we have developed demo’s, tutorials and quick cards.
Please visit the following (product) sections and go to the sections Demo and User Guides.
Training
You can always request a training on your location or through the internet. When you would you like to improve your search-skills, or if you want to know more about (new) features in the product please send in your training request to servidesk@lexisnexis.com. Whether you are a new or an existing customer; you can always benefit from training for LexisNexis products and solutions, to make sure you get the best out of it.
The next survey
In the course of 2010 you will again receive a short email survey request from LexisNexis. We
appreciate that you are busy but we would be delighted if you would make 5 minutes
available to provide your feedback. It will assist us to continue to improve and develop a
research solution to best meet your needs.
If you have any questions concerning the survey or our ongoing enhancement program for
LexisNexis, please contact your Account Manager or Customer Service on servicedesk@lexisnexis.be or call +32 (0)2 454 56 10